We always endeavor to provide our customers with the best possible products. If you are not 100% satisfied with your order, please contact our Customer Service Department within 10 (ten) business days of the receipt of your order. We will research your complaint and promptly address your issue. It is our policy to provide a:
- 100% refund or reprint on any defective custom print order
If you are entitled to a refund, we will issue it using the original method of payment or apply it to a future order.
Defective product refunds and/or reprints are issued up to the amount paid by the user, and do not include shipping and handling charges. Determination of the defect is at the sole discretion of Grace Imaging. In most cases, users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to us. If you are requested to return a defective product, please contact us for a return-merchandise authorization.
Turnaround and shipping for reprint orders will vary depending upon available production capacity and the in-house printing schedule.
Shipping & Delivery
Shipping: Shipping costs are based on the weight and size of your order, and the delivery method. To find out the total cost of your order, add the items you would like to purchase to your cart and proceed to the Checkout page, where the shipping cost and total will be displayed. Additional shipping charges may apply for oversized or extra-heavy items. You will be advised of any surcharges on the Checkout page.
Delivery: An estimated delivery time will be provided to you once your order is submitted. We make every effort to fulfill your order within [*] business days of the date of your order. The date of delivery may vary due to the carrier, delivery location and the items ordered. Products may sometimes be delivered in separate shipments. If you have special delivery instructions, you may enter them during the checkout process.
Items offered on our website are only available for delivery to addresses in [•]. Any shipments outside of [•] are not available at this time.
We are required to charge sales tax in accordance with state and local regulations for the following states (OH, etc.) , unless you are tax-exempt. If you are tax-exempt, please email or fax your tax exemption certificate to:
Fax: (419) 707-5340
A proof is not intended to be an accurate color reproduction of the final printed piece; it is the last chance for you to check the bleeds/crops, text and layout before printing. Please be advised that digital (email) proofs do not show transparency and overprint issues, nor do they show color conversions from spot or RGB color to CMYK. You are fully responsible for all that is contained in the final approved proof.
You may also choose to receive a hard-copy proof for an additional fee, which is a more accurate representation of the final piece. Requesting a hard-copy proof will necessarily extend the time period required to produce the piece.
A hard-copy proof is recommended for any piece that contains color-critical art, like a company logo, and must be requested at the time the order is placed. Color representation may vary depending upon the finish you choose.
An order may not be canceled once it is in production. If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, if applicable:
- Orders placed, paid for and may be approved to be refunded in full if prior to the Manufacturing process. In lieu of a refund, a credit may be applied toward a future order.
Grace Imaging is not liable for custom-product errors caused by:
- Spelling, punctuation and grammatical errors
- Low -resolution or low-quality graphics and images
- Wrong files uploaded
- Incorrect file orientation
- Damaged or copyright-restricted fonts
- Transparency and/or overprint issues
- Artwork files that are not to our specifications
- Variances in color from a conversion of spot or RGB colors to CMYK
- Errors in user-selected options such as size, quantity, paper and finish
- Duplicate orders
- Cutting variances
- An incorrect or undeliverable shipping address
- Damage to products after delivery
You are responsible for reviewing your files and correcting any issues prior to submitting the files and placing the order. If you have any questions, please contact:
Phone: (888) 355-9356
Revised as of June 10, 2019
You are solely responsible for the content and context of any materials submitted through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) restrict or inhibit any other user from using or enjoying the Site; (c) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; or (d) contain a virus or other harmful component or false or misleading indications or origin or statements of fact.
Account Accuracy: As a condition of your use of certain services offered through the Site, you may be required to create an account and must provide true and accurate account information at all times (including keeping your account information current at all times.)
Account Security: You are solely responsible for protecting the confidentiality of your password. In the event that an unauthorized user gains access to the password-protected area of the Site as a result of your acts or omissions, you agree that you will be liable for any unauthorized use.
Minimum Age: The Site and its services are intended solely for persons who are 18 years of age or older. Any access to or use of the Site or its services by anyone under 18 is prohibited. By accessing or using the Site, you represent and warrant that you are 18 years old or older.
You may only use this Site to make legitimate requests to purchase the products or services offered, and cannot use this Site to make any speculative, false or fraudulent requests. It is illegal to place an order with a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your browser transmits a unique Internet address that can be used by law enforcement to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
- Collecting information about the Site or users of the Site without our written consent;
- Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the Site, without our written consent.
- Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Site or any portion of it.
- Disguising the origin of information transmitted to, from, or through the Site.
- Uploading or sending material in violation of any intellectual property or privacy law.
- Impersonating another person.
- Allowing any other person or entity to impersonate you to access or use the Site.
- Distributing viruses or other harmful computer code.
We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any page of the website at any time, without notice. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.
We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies, and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted).
Products or Services
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in U. S. dollars.
If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking.
User Comments, Feedback, and Other Submissions
You acknowledge that you are solely responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
Disclaimer and Limitation of Liability
THE SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. GRACE IMAGING INC. DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website, even if we are advised of the possibility of such damages.